Can agents create requests manually?

Yes. Many partners add a button in the agent interface that calls the API with the ticket data.

Do we need a developer for this?

You need a developer once, to connect the endpoint. After that agents work entirely in your interface.

Which languages are supported in the request description?

Send the description in the customer's language; requests are made available to professionals in the relevant market.

CUSTOMER SUPPORT & CRM

Resolve tickets that need someone on site

Some tickets cannot be closed from a screen. When an end user needs a technician, an installer or a cleaner, your support team creates a service request from the tools it already uses, and the request is submitted to the Fixando marketplace.

What is Fixando?

Customer support, helpdesk and CRM teams use the Fixando Service Marketplace API to convert tickets that require on-site work into service requests submitted to the Fixando marketplace.

One workflow instead of a phone list

Agents stop maintaining spreadsheets of local suppliers. A single action inside your helpdesk creates the request, and the marketplace makes it available to relevant professionals.

Fewer transfers and shorter resolution times
Consistent process through one marketplace integration
Works from helpdesk, CRM or internal back-office
Duplicate validation prevents double dispatch

Escalations with a real answer

Instead of "we will get back to you", agents can confirm that the request has been submitted to the marketplace and made available to relevant local professionals in that area.

Keep your systems of record

The API is a service call, not a platform migration. Store IDs and statuses in your own systems and keep reporting where your team already works.

Frequently asked questions

Can agents create requests manually?: Yes. Many partners add a button in the agent interface that calls the API with the ticket data.
Do we need a developer for this?: You need a developer once, to connect the endpoint. After that agents work entirely in your interface.
Which languages are supported in the request description?: Send the description in the customer's language; requests are made available to professionals in the relevant market.

Close the tickets you cannot close remotely

Request API access

Tell us about your product and how you would like to integrate Fixando. Our team reviews each integration individually and will contact you to discuss your use case and technical requirements.